The work items specified in the contract include maintenance of normal system operation and connection quality, system function enhancement, system connection, statistical analysis of the 2010 data, and adjustments responding to the city-county consolidation policy. In maintaining system functionality and connection quality, regular monitoring was performed on all hardware monitoring data, and no significant abnormalities were found. Information security inspection was undertaken periodically in compliance with regulations of the Department of Environmental Monitoring & Information Management. See Chapter 2 for more information. The existing system functions were upgraded to provide better user experience for visitors in addition to adjustments made according to needs and new feature development. A series of adjustments were made to the EEMS in response to the implementation of the Environmental Education Act, the re-issue of license plates scheduled by the Ministry of Transportation and Communications in 2012, and user requests. 129 update requests and problems were addressed to enhance system functionality. And a total of 5,326 customer services calls were handled between January and October. Chapter 5 provides more details. For better user service and a more streamlined user process, an online user guide was developed explaining how to use the system so that new staff members can learn to operate the EEMS in a more efficient way. As to data connection, the EEMS were connected to Environmental Education Instruction System, Taoyuan County Government Document System, the local government fiscal systems of Yilan County, Hualien County and Taitung County, and the Water Environment Conservation website. Demand columns were adjusted irregularly to go with other already connected systems to enhance data sharing. To sum up, this year’s work focused on both the pre-existing and newly created services to allow the system to proceed in a stable manner. With a more diverse range of services offered, the EEMS becomes more capable of meeting the business needs of its user, thereby increasing users’ willingness to use. It is expected the continuous system upgrading and offering of value-added services will enable the effort of the project to go beyond merely performing system maintenance to facilitating work efficiency and policy development. The above summarizes important achievements obtained this year. The contents and outcomes of other work items are detailed in the project report. The ultimate purpose of the EEMS is to provide better services with regard to data establishment, printout, and applicability to maximize the effects of the system and the project.

inspection, final decision, overdue payment, penalty,